Davies expands flood division to manage large-scale claims in North America and appoints Jessica Chambliss as senior vice president

North America – July 24, 2025 – Davies, the leading specialist professional services and technology firm serving insurance and highly regulated markets, today announced the launch of a dedicated flood services division, expanding on its existing flood claims management. The latest investment will enhance Davies’ capability to manage large-scale claims, including both private flood and National Flood Insurance Program (NFIP) claims – while  delivering faster, more efficient support to insurers across both residential and commercial markets in North America.

With the launch of the new division, Jessica Chambliss has been appointed Senior Vice President, Flood Services, to lead this team. She joins from Colonial Claims, LLC and brings 25 years of experience in the financial and insurance industries, including 15 years in flood claims leadership. Her career includes senior roles at both independent adjusting firms and major flood TPAs, where she led flood claims operations and built high performing teams.

The move comes at a time when we are seeing an increasing frequency of flood events due to climate change – the dedicated service will manage surge capacity while ensuring policyholders receive timely resolutions during what can be very challenging circumstances. Jessica will be responsible for leading a team of flood experts and broadening the firm’s services for new and existing clients – with the goal of helping insurers remain resilient and responsive during surges.

Commenting on her appointment, Jessica said: “I’m really pleased to be leading the flood services division at Davies. With flood events becoming more frequent and complex, insurers need dependable partners who can respond at scale, while still delivering service excellence. At Davies, we’re focused on building a highly skilled team, supported by the right technology and training, to deliver consistent, efficient support across the claims lifecycle.”

Dhara Patel, CEO – North America, Davies said: “We are thrilled to welcome Jessica to Davies as Senior Vice President of our Flood Services division. Her deep expertise and respected standing in the industry make Jessica exceptionally well-suited to lead this important division.

“Jessica’s knowledge and vision will be invaluable, as we expand Davies’ flood capabilities and continue to deliver outstanding service to our clients. We look forward to Jessica driving progress and enhancing the way we support both insurers and policyholders.”

This launch is a key part of Davies’ Vision 2030 strategy to enhance operational excellence and accelerate technology-driven innovation, including the use of automation and GenAI for its North American division, to improve claims efficiency and client outcomes. The company recently promoted Mike Heard to President of Operations in North America, as part of broader efforts to strengthen leadership and scale services across the region.